As a consumer of veterinary services, you have at your disposal measures to dispute the professional fees charged by a veterinarian.
If you have a dispute with your veterinarian concerning the amount of an invoice for professional services rendered, you can file a conciliation of accounts application with the Syndic within 45 days of receiving the invoice, even if you have already paid it in full.
The Syndic moves ahead with conciliation using the process it considers most appropriate. Its purpose is to find a middle ground in the dispute, namely, a partial or total reimbursement on the part of the veterinarian, something acceptable to both parties.
How do I apply for conciliation?
To apply for the conciliation of accounts, simply fill out and sign the Request for the Conciliation and Arbitration of an Account form and send it to the Office of the Syndic by email at firstname.lastname@example.org or by mail or fax.
You can also send a letter explaining that you are disputing the professional fees charged by a veterinarian, in whole or in part, and provide your reasons for doing so.
If the conciliation process leads to a settlement, the fees will be readjusted accordingly. If there is no settlement within 45 days, the Syndic will send a report regarding the dispute to both the client and the member.
If the conciliation process conducted by the Office of the Syndic does not lead to a settlement between the parties, you can apply for the arbitration of professional fees before the Arbitration Council within 30 days of receiving the conciliation report. This Council holds an audience to hear the parties and receive their evidence. It then renders its ruling, which cannot be appealed.
To apply for arbitration, please email your request to the Secretary of the Ordre des médecins vétérinaires du Québec.
Secretary of the Order
Ordre des médecins vétérinaires du Québec
800 Avenue Sainte-Anne, Suite 200
Saint-Hyacinthe, Québec J2S 5G7